·  Educate self and others

·  Provide improvement coaching & mentorship

·  Focus and support the cultural transformation

·  Involve stakeholders in supporting the improvements

·  Lead the creation and routine support of the CI Leadership team and the annual planning process

·  Steward the implementation of CI

·  Build and lead a core CI team

·  Measure results and use them to drive learning

·  Ensure sharing of information and ideas

·  Facilitate problem solving methods (e.g.; Mapping, Kaizen, etc.…)

·  Individual(s) who own the improved work process following the project

·  Communicate process activities, issues and successes

·  Assist in process training

·  Track process/team measures

·  Encourage ongoing identification of issues & solutions and process problem solving

·  Receive education

·  Openly identify and discuss problems

·  Identify, evaluate, and implement individual or small team workplace and work process improvements

·  Measure, sustain, and improve upon yesterday’s solutions

·  Participate on improvement projects and events

·  Increase rate of improvement in daily activities

·  Increase effectiveness of solutions

·  Establish the environment (“Problems are Gold!”)

·  Provide organization improvement focus and leadership

·  Use data and information to guide decision making

·  Assure the achievement of the Improvement Plan

·  Provide financial and human resources and resolve barriers

·  Track program progress

·  Coach and provide feedback to the organization; Communicate progress

·  Recognize performance and publicly celebrate success

·  Work to unlock the potential of people

·  Identify replication of improvement activities and results for these projects

·  Role Model desired behaviors

·  Select new leaders based on organization and improvement culture values

·  Accountable for achieving the improvement goals

·  Communicate improvement plans & progress

·  Recognize & reward efforts

·   Achieve the project goal within the project timeline.

·   Lead the project team through project planning & execution

·   Lead (or co-lead with the QI Leader) development of project plans

·   Manage execution of plan

·   Secure resources for team

·   Participate in Leadership Team

·   Manage tasks and actions

·   Measure improvement results

·   Identify, raise, and help resolve barriers and issues to program leadership for support

·   Manage change (within the project team and with stakeholders & supporters as a result of this project)

·   Handoff to the process owners(s) and work process teams

·   Project documentation to share learnings and prepare for replication

·   Communicate project results, measures, barriers, & accelerators

·  Actively participate in achieving the desired project goals & targets

·  Participate in Project planning session

·  Participate in Team working sessions

·  Responsible for improvement events and activities (data collection, problem solving, solution development, testing and learning)

·  Installing the process effectively including constructing job aids and training materials for the new process

·        Responsible for following up on open action items after the conclusion of the event

·        Create a smooth transition to the work process teams, supporters, and stakeholders

·  Individuals, Supervisors, and Work Process Leaders who fully support this project and activities, time commitment, and results and publicly support the change out in the community

·  Agencies, Organizations, Teams, Individuals, and Customers that may be impacted by project changes (+ or –)

·  Provide feedback

·  Test solutions

·  Adopt or replicate the improvements

·  Consulted to provide knowledge and expertise around a specific topic (not project decision makers)

·  Participate in select project activities when in their personal work process, utilize the information provided by the project team members to identify, test, and install solutions within their organization’s work process. (e.g.; Event team members)