Processes with lots of variation and poor performance need standard work instructions. Creating the standards sets expectations and creates a calm consistency. In these working sessions you will learn how to create and document standard procedures to gain some immediate productivity. Teams have gained up to 20% productivity/capacity!

History repeats itself. WHY? Why do we experience the same situation or problem over again? Why are we not learning from mistakes? There is a better way! At the conclusion of an experience, event, project, or simply a meeting follow this 4-Step lessons learned method to analyze performance data, identify data-based reasons for performance (both good and bad), extract learnings, and create actions. Leverage the experiences and learning to create actions and accountability.

Develop knowledge and skills to effectively and efficiently evaluate data to better understand a problem. This course teaches the statistical analysis basics including the process, analysis charts, and templates.

Do you experience co-workers not listening to or considering one another’s ideas? Do you provide feedback that alienates the person? Have your ideas been taken by others without giving you credit? Do you not use each other’s thoughts to build better solutions? If YES to any of these questions, this course will help you work with others more effectively.

Stop using guesses and symptoms to address problems and get to the root causes and corrective actions that will prevent the problem from reoccurring! This course “Problem Solving and Solution Identification” teaches the process and techniques to frame a problem, get to the roots of the problem, and identify high priority solutions.

Learn how to map out process flows at different levels. Education includes process mapping methods (Value Stream Mapping, Sub Process Mapping, Information Circles) and How to analyze the value and waste of the work process to prioritize improvements.

Everyone works through changes at different rates (one imposed upon us and even ones in which we are involved). Using tried and successful change management processes and techniques can help decrease the stress, anxiety, and time to implement changes while improving the effectiveness of the change. This course focuses on the knowledge and skills to understand the concepts of change, identify techniques to help and begin apply techniques to your change.