Diagnosing your Culture: To Improve your Culture
Pam Vecellio • August 26, 2019
Are you seeking to create an organization culture where everyone is actively solving problems and improving the organization’s outcomes and performance every day? In this training, you will learn the organizational elements needed to be in place to create this culture, complete your organization’s diagnosis, learn how to apply the diagnosis results in your annual improvement plans, and how to help teams effectively achieve the plans.
Course Goal: To increase organization culture of quality improvement knowledge and skills and use them to focus and maximize your continual quality improvement (CQI) activities and results. Time Frame: 16 hour classroom training (tell, show, do, recycle framework; with role play/application).
Time Frame: 16 hour classroom training (tell, show, do, recycle framework; with role play/application)
| Knowledge and Skills | Deliverables |
|---|---|
| Elements of a high-performing culture and how they support performance | Completed culture assessment that provides an understanding of your organization’s current culture |
| Ability to self-assess organization’s culture of improvement | Prioritized cultural data as input to annual improvement planning |
| How to engage leadership to understand the importance of culture and how the elements support the culture | 1-3 draft project plans to address prioritized gaps, derived from the summary report |
| Developing gap closure strategies and include them in an annual improvement planning | CQI project framework (Project team PrISM (Problem Investigation and Solution Method): a combined guide, document, and storyboard) |
| Standard project approach to achieve the improvements | |
| Communication skills to involve and inform the organization |
Continual Improvement Tools Used:
List of Services
-
Evaluation Tools & SkillsList Item 1
Culture Assessment Tool
Self-Assessment scoring/prioritization summary
Employee survey
Team survey
Radar chart
-
Communication & Managing Change Tools & SkillsList Item 2
Presentation material to increase understanding and commitment
Communication strategy and ROAMMM
-
Problem Solving Tools & SkillsList Item 3
Cause & Effect Analysis
Prioritization
Project PrISM
Improvement tool selector
Agenda
Day 1:
- Gain a deeper understanding of a culture of quality improvement
- Begin assessing your organization
- And developing gap closing strategies using the Roadmap to a Culture of Quality Improvement Self-Assessment tool
Day 2:
- Continue assessing your organization
- And developing gap closing strategies using the Roadmap to a Culture of Quality Improvement Self-Assessment tool
- Learn how to incorporate the culture assessment results and other data into the annual quality improvement plan
- Learn and practice developing resulting project plans
