The goal is for you to learn how to identify what customers really WANT and NEED to prioritize customer-facing improvements. Welcome to another improvement method: Quality Function Deployment / House of Quality!

Driving change and improvements based on your customer’s wants and needs will bring the greatest impact for everyone!

House of Quality evaluations provide customer focus when:

• Creating strategic Plan
• Creating annual improvement planning
• Prioritizing community improvement plans (CHIP)
• Guiding customer experience improvement projects
• Creating or redesigning products/services customers utilize.