Supervisor Education: Leading an Improvement Culture
You want your team to be best they can be, collectively and individually and your boss expects high performance. How do you make this happen? Throughout this course, you will learn and practice foundational supervisor skills, how to develop and support your employees, how to manage performance, and as a team continually improve.
Goal of Leading an Improvement Culture:
To develop additional supervisor knowledge and skills to a) lead people, b) develop people and c) manage and improve processes in a manner consistent with the quest to create a high performing organization.
Benefits:
- Increase personal capacity of individuals and teams you direct and yourself as a leader.
- The organization and process performance improves beyond what is thought possible.
- Improved skills to help, coach, support problem solving, and improve morale.
- Daily decision-making that creates success for all stakeholders.
- One year CI Community of Practice membership.
Agenda:
Training: 44 hours of interactive education, templates, and application practice.
Application and Coaching: One-on-one coaching until results are achieved.
Certification: Participation in this training & demonstrated application of skills and behaviors = Supervisor CERTIFICATION.
Modules:
1. Building role profiles (position role, responsibilities, descriptions)
2. Your current state performance and gaps; supervisor learnings
3. Creating a goal
4. Identifying and using performance measures
5. Team model; Evaluating your team
6. Creating open communications
7. Managing and prioritizing your time; assigning tasks
8. The importance and potential of people
9. Motivating & engaging people
10. Foundations of good relations
11. Providing feedback and escalation
12. Solving problems and improving work processes
13. Team huddles
14. Mitigating problematic behaviors
15. Problem solving when performance is not as expected
16. Documenting standardized work instructions
17. Developing & Teaching People
18. Gathering practical knowledge
19. Supervisor Skills Capstone (supervisors present application of new skills to peer supervisors and leaders)
