Resolving inequity is a tranformational change. It is complex, not easy, and impacts everyone (customers, team members, and our organization's stakeholders).

Equity, Equity, Equity - you can find lots of information regarding it. In all this information, what strategies have you found to help guide real, meaningful, and specific change to equity?



If you are reading this, you are on a good track to utilize an emprircally proven strategy, continual improvement, to create meaningful changes. Continual improvement's strategy is to help you achieve desired outcomes. The model, cycle, and methods provide the data-based guidance to solve problems of inequity. Improvement is not just for workflow or capacity problems, it is applicable to all problems - including inequity.

How can Continual Improvement (CI) help?

CI can help identify customers not receiving your services/offerings. Use customer data, extended value stream (system-wide) visualization to identify the root causes of inequity, what must change, and solutions. This can lead to answering: Who are customers not receiving services? Why not? What must change? How do we change work processes, social determinants, customer interactions, and/or modalities of service delivery?

Reducing inequity starts inside the organization. Use employee data and extended value stream (system-wide) visualization to identify the priority policies and work processes to improve. This can lead to changes in hiring, onboarding, individual coaching & mentoring, promotions, opportunities, and/or how work is performed. 

CI's problem solving methods help find the root cause of a problem or an inequity. When problems are complex, treating the symptoms with an aspirin or bandaid will not eliminate the problem. Deep cause & effect analysis is needed along with implementation of the solutions, in a sustainable way. 

There are more continual improvement and equity unions strategies. Would you like to talk further? Contact us.