Utiliizing a Nonconformance Management Process is part of the organization's QUALITY MANAGEMENT.

A Nonconformance is any occurrance when something does meet expectations, standards, or requirements OR the potential exists to compromise safety, quality, or deviation from what is required. The nonconformance management process provides a structured approach to identify why the nonconformance occurred and the actions to eliminate the progress from reoccurring.

GOAL: To increase the knowledge, skills, and confidence to guide nonconformance identification, management, elimination, & documentation. 

BENEFITS of training:

• Identify themes and trends to address prioirty error.
• Eliminate problems.
• Prevent recurrences!
• Maintain accreditiations.
• Happier customers. Happier team members.
• Create a better work environment and processes.
• Increase sharing and learning across the team.
• Have some fun solving problems.
• More buy-in to changes.

Agenda (1-hour introduction):

1. What is Nonconformance Management
2. Why is this Important
3. The Life of a Nonconformance
4. A process to follow when team members do not perform as needed or expected.

Agenda (8-hour training with immediate application):

Note: Each participant brings a nonconformance to the session to work through and leave with actions to implement.

1. Process overview and terminology
2. Identifying a nonconformance.
3. Evaluating the nonconformance risks
4. Performing root cause analysis
5. Identifying actions & prioritizing their power/impact
6. Effective implementation of actions