Process Improvement

Assess, diagnose, and identify opportunities

Create improvement plans

Apply continuous improvement methods (e.g. Kaizen, 5S, Mistake Proofing, Flow)

Apply foundational techniques (e.g. Goal Setting, Gathering Practical Knowledge, Standardized Work)

Team development and change management methods (e.g. Stakeholder Analysis and Communication strategies)

Track results and “operationalize” changes​

Actual client process improvement results

Labor hours:

Grant application labor hours per grant decreased by 60-70%.

Inspection time:

Inspection time reduced by 88% (7.9 hours to 0.9 hours per inspection)

Paper processing  time:

Paper processing time reduced by 84% (99 days to 16 days per certificate)

Employee turnover:

Employee turnover reduced by 65% (saving over $1 million per year)

Call center processing:

Calls completed in a single transfer improved by 69% (from 11% to 80%)

Learn More:
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