Process Improvement
Is your organization facing a challenging opportunity or problem, but lacking the knowledge needed to move forward?
Our team has a broad range of experience in both training and applying proven process improvement methodologies in a wide variety of industries and applications. Contact us to learn more.
Leverage our extensive experience
to address opportunities like these, and many others!
Assess, diagnose, and identify opportunities
Create improvement plans
Apply continuous improvement methods (e.g. Kaizen, 5S, Mistake Proofing, Flow)
Apply foundational techniques (e.g. Goal Setting, Gathering Practical Knowledge, Standardized Work)
Team development and change management methods (e.g. Stakeholder Analysis and Communication strategies)
Track results and “operationalize” changes​
Actual client process improvement results
Labor hours:
Grant application labor hours per grant decreased by 60-70%.
Inspection time:
Inspection time reduced by 88% (7.9 hours to 0.9 hours per inspection)
Paper processing time:
Paper processing time reduced by 84% (99 days to 16 days per certificate)
Employee turnover:
Employee turnover reduced by 65% (saving over $1 million per year)
Call center processing:
Calls completed in a single transfer improved by 69% (from 11% to 80%)
